Ticket Support Center
Support Ticket Guide & Workflows
Learn how to submit, manage, and track support tickets seamlessly across your SuperHub team.
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menu_book User Guide & Documentation
How to Use the Ticket Feature
Follow this simple step-by-step guide to create, manage, and collaborate on support tickets effectively.
1
Creating a New Ticket
Easy step-by-step guide to filling out a support request
1. Open the Ticket Form
Go to Tickets from the left sidebar or top menu, then click the + Create Ticket button at the top right.
2. Add Title & Details
- Ticket Title: Write a brief summary of what you need help with (e.g., "Unable to export monthly report").
- Description / Request Details: Explain what happened, any error messages, or the specific outcome you need.
3. Select Project, Priority & Category
- Related Project: Choose the project workspace your request belongs to.
- Priority: Choose the urgency level (Low, Medium, High, Critical).
- Category: Classify your request as a Bug, Feature Request, Improvement, or Question.
4. Submit & View Your Ticket
Click Create. A confirmation message will pop up with an Open Detail button so you can immediately view your new ticket.
2
Tracking Progress & Discussion
- Check your ticket status anytime on the Tickets page (Open, In Progress, Pending Info, Resolved).
- If status shows Pending Info, open the ticket to read questions from the support team and reply back.
3
Resolution & Confirmation
- Our team will notify you in the ticket thread once a fix or update has been completed.
- When the request is completed, the ticket status will be marked as Resolved / Closed.
quiz Ticket FAQs
Click the **+ Create Ticket** button at the top right of the Tickets page. Fill in the title, details of your request, select your project, category (Bug, Feature Request, Improvement, or Question), and urgency level.